Accessing myLebara app and website account as new user

Good morning, I wonder if anyone can offer advice. I am new to Lebara and have ported my old number over. When I try to access the app, I enter my email, password, then enter my Lebara number and I get sent a code. When I enter the code I get an error message saying that the number is already attached to m**.S**@b***.com account - which is my email. I have tried using the web chat helpline yesterday day and today resetting password countless times and ended up being told "to wait a few hours and try again" .
Obviously if I can't access my account on either the app or website I shall be leaving lebara ASAP.
I have an iPhone 13 and all the other features seem to work well.
Thank you

Contact Lebara support via chat or phone.

Superuser25 Thank you - have tried the chat twice with the same result "it'll be fixed in a few hours" will try the phone link. Thanks

Update: rang the helpline and issue was resolved. Great service from the helpline thank you.

Glad you managed to get your issue sorted malcolms If you have any follow up questions feel free to let us know here.