Poll: Have your say on the 2026 product roadmap!

Great for me would be the ability to roll over unused data to the next month

Hi everyone,
With the new year just around the corner we're starting to look ahead to 2026 and the exciting things that are coming to Lebara next year. With this in mind we'd love to get your view on what you'd like Lebara to focus on first in 2026!
Please take part in the below poll to let us know what should be the first item on the 2026 roadmap from the available options and feel free to comment with any additional thoughts that you have.
What would you like to see first in 2026?

Martin I feel the options are maybe explained more for internal use. Can you explain more what they are? - The whys

Great for me would be the ability to roll over unused data to the following month

None of the above, but add cheaper roaming outside the EU and I'd vote for that.

Very happy with the Lebara service overall, but the lack of eSIM options could soon become a deal breaker.
When support is implemented, there should be an easy path to switch an existing contract from physical SIM to eSIM

mikef75 PLEASE don't entertain ANY involvement with EE. They have a ****py service and the very poor coverage here would mean I have to take all three phone accounts elsewhere.
I don't want to

Waiting for Esim

Great for me would be the ability to roll over unused data to the following month. Thanks!

I have five numbers with Lebara for the family, getting a small discount doesn’t mean much when some basic things need fixing eg Missed Calls Alert and VoLTE that other comparable MVNOs such as Lyca already offer. I will probably switch to Lyca next month when my 6 months offer expires, because of these two factors.

Family discount would be good as we have three in the family. Share the data and carry over the data month by month as well. Improve interchangeabilty with services so seamless service can be carried over to other carriers when service is poor on one supplier,

I had to move an account away from Lebara when I started my business, because you don't offer a business account. All i needed was for my business name to be added and a proper VAT invoice, but you couldn't do it. This seems odd and you appear to be missing out on a huge market share opportunity.

None of these options. The biggest issue I have is lack of signal, I rarely use data as when I'm away from home its rare to get a signal. For example I have stood in the centre of Horsham and Chichester and can't get a data connection or make a phone call. Sometimes I get a signal so I know my phone is ok. My phone is really a wireless only device

Lebara Mobile: All Talk, No Signal

I’m a dual-SIM user (UK + France), so this isn’t my first rodeo. For €4 a month with Réglo Mobile in France, I get better coverage, more minutes, more texts, and more data than Lebara manages to deliver while charging actual money. Let that sink in.
Lebara somehow charges more and delivers less. That’s not a business model, that’s a magic trick.
Let’s break it down:

• Network quality: Patchy at best, embarrassing at worst. Calls drop, data crawls, and roaming feels like a premium feature from 2009.
• Roaming: Wildly overpriced and wildly unreliable. Crossing a border shouldn’t feel like playing Russian roulette with your signal.
• Phones: Overpriced for what you get. Budget hardware with luxury pricing — bold strategy, shame it doesn’t work.
• Customer service: Functionally nonexistent. Calling it “zero” might actually be generous. If there’s a helpdesk, it’s either hiding or on permanent vacation.

And before anyone says “user error” — spare me. I spent 25 years in senior management in call centers. I know what good service looks like, what bad service looks like, and what no service looks like. Lebara sits comfortably in that last category.
Honestly, this has been one of the worst customer experiences I’ve had, right up there with Amazon and PayPal — and that’s not a compliment. At least they answer eventually.
Lebara markets itself as affordable and reliable. In reality, it’s expensive, underperforming, and unsupported. If a €2/month French SIM can run circles around you, maybe it’s time to stop spending money on ads and start spending it on, I don’t know… the actual service?
Verdict:
Avoid. There are cheaper options, better options, and options that actually answer the phone. Lebara is none of them.

PLEASE don't get tied in with EE, they claim to be 'Everything Everywhere' and are far, far from it. Anyone who pays Kevin Bacon to peddle that amount of BS is obviously ripping off their customers - but it is BT, so no surpeises there!. With regard to Vodafone: Please stop them from throttling my data download speed from the local mast. Don't say they do not do that, they most certainly do. I have a strong signal and a MIMO aerial to ensure it stays that way - and still the download rate falls off a cliff - even when using iPlayer. Channel 4 group 'catchup' will not even load because it's such a poor rate!
As for roaming: Please extend the 60 day period. For those of us who travel quite a lot, it's a PITA to have to go and buy a local SIM to continue - even though it's cheaper to buy a local SIM ..............

1. As a frequent traveller abroad your foreign call plans are very poor value for money and start the minute you pay for them which is ridiculous. They only offer a short duration before having to renew which again is no good to frequent travellers - I often travel for 5-6 weeks at a time.
2. I have 0 signal in my area without attaching the phone to my broadband. I move out of broadband reach or the broadband fails = no phone. East Dorset is a dead zone for all networks.