New Refer and Earn Rewards offer!

Hi everyone,

A new Refer and Earn deal goes live today, with an extra £10 on top of the standard £20 reward available on the 30GB monthly plan! Additionally, the friend or family member joining Lebara will receive a 50% discount for the first 4 months instead of the usual 3 months.

Treat your friends on us!

• You'll earn £30 per referral on the 30GB monthly plan
• Your Friend or family member gets 50% off for 4 months
• Offer available 16th - 30th June

Check out the offer on the Refer and Earn page here.

Let us know if you'll be taking advantage of this offer in the comments below.

Please note: This offer is now expired. Keep an eye on the community for future offers.

Would be great to find an easier way to claim referral bonus, I find it very confusing and definitely not user friendly, there got to be easier method, I have £40 waiting to claim and cannot claim it. HELLLLLPPPPP!

NormanR3 I'm sure we can get you sorted! What specifically are you having difficulties with with the Refer and Earn process?

Thanks for getting back to me, I have a £40 referral bonus which I have tried to transfer over to my bank account, I am having problems with the whole process of transferring.

Happy to assist NormanR3! So I can give you the correct advise can you let me know the exact steps that's causing you difficulties? You've said it's getting the payment to your account, is it that you cant find the option or is something not working? The more detail you can share the better.

Martin
I am having the same problem. I contacted someone at customer services and they asked the same question as you, i.e. which part are you having trouble with. The whole process of claiming does not work. None of the links you send work and neither do the instructions. I’ve tried dozens of times following the instructions, but i am getting nowhere. The link you send in the email leads to a login page that leads to my own account. And the ‘refer now’ button leads to a new referral not to an option to put in bank details. Everyone seems to have the same problem.

Thanks for the detailed post MargA1. It's really helpful for us to troubleshoot the issue. I'll pass this on to the team and will update you once I hear back.

NormanR3, MargA1 following your feedback on the Refer and Earn claim process we've put together a guide on the process. You can read it here. Please take a look, follow the steps and let me know how you get on.

Martin I have managed to do that now. It’s still a very complicated process, but I got there in the end. Thanks for your help.

Great thanks for letting us know MargA1 and thanks again for the feedback on the process.

Martin I'm having the same problem and have £30 that I would like transferring to my bank account but cannot find a way of doing this. I keep being told to Refer Now and that a drop down box will appear, however it doesn't and just takes me to a code to refer someone else. It is not a very easy process, I have spoken and emailed someone and am now waiting for a response through Chat. Please help!!! I have followed your guidance above and it still takes me to the Refer Now page rather than the Balance part